Privacy Policy

1. Introduction

This Privacy Policy explains how SDM Group Pty Ltd (ABN: 54 121 107 999) of Sydney, New South Wales, Australia ("we", "us", "our"), trading as AusDeliver and operating the My Overtime platform, collects, uses, stores, and discloses personal information. My Overtime is an information and self-service tool that helps Australian employees consider whether they may have an unpaid overtime, penalty rate, allowance, or lost-earnings issue. This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, email address, phone number, and address.
• Account Information: Login credentials, account preferences, and authentication metadata.
• Employment Information: Details you enter into the eligibility checker, calculator, intake portal, or registration forms, including employer name, role, hours worked, pay rates, and workplace injury details.
• Usage Information: How you interact with our platform, including features accessed, calculator inputs, and reports generated.
• Technical Information: IP address, browser type, operating system, device type, and basic usage analytics.
• Payment Information: Billing details processed through our secure payment provider.
• Communications: Messages, emails, and enquiries submitted through our contact or support channels.

3. How We Collect Information

We collect personal information:

• Directly from you when you create an account or register on the platform.
• When you use features of the platform, such as the eligibility checker, calculator, or intake portal.
• When you enter employment and payment details to generate estimates or reports.
• Through communications with us, including emails, contact forms, and support enquiries.
• Through cookies and similar technologies.

4. How We Use Your Information

We use your personal information to:

• Provide and maintain our eligibility checker, calculator, and assistance intake tools.
• Process your inputs to generate indicative estimates and reports.
• Store your submission details and account history.
• Process subscription payments and manage your account.
• Communicate with you about your submission, including follow-ups, approvals, declines, or requests for more information.
• Send important updates, notifications, and marketing communications (with consent).
• Improve our platform, troubleshoot issues, and develop new features.
• Comply with legal obligations.
• Protect against fraud and ensure platform security.

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We use third-party services for hosting, database management, analytics, payment processing, and transactional email delivery. These providers are bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and the safety of users.
• Lawyers, Advocates, or Referral Partners: Only with your explicit consent.
• Business Transfers: In the event of a merger or acquisition, user information may be transferred to the new entity.

We do not sell your personal information to third parties. Some service providers may process data outside Australia. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

6. Sensitive Information

Information you provide about a workplace injury may include sensitive health details. We collect this only with your consent and use it solely to generate informational estimates and reports. You can withhold sensitive information, but this may limit our ability to help you. We handle sensitive information in accordance with the APPs and only disclose it with your consent or as required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, secure servers, role-based permissions, and regular security assessments. While we take reasonable steps to protect your information, no online service is completely secure, and you provide information at your own risk.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, provide purchased services and maintain business records, comply with legal obligations, and maintain reasonable business records. When you delete your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Withdraw consent or close your account at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before acting on a request.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, keep you signed in, analyse usage patterns, and provide personalised content. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect some platform functionality.

11. Third-Party Links

Our platform may contain links to third-party websites, such as the Fair Work Ombudsman, unions, or legal services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our platform is not intended for children under 18 years of age without parental or guardian consent. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

14. Contact Us

Questions about these Privacy Policies can be sent through our Contact page.