Privacy Policy

1. Who we are

My Overtime Pay (“we”, “us”, “our”) operates this website and the related claim assessment tools. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information we collect

• Identity and contact details (name, email, phone, address).
• Employment information you enter into the eligibility, calculator, or registration forms.
• Documents you upload, such as payslips, rosters, contracts, medical certificates, and correspondence.
• Account information (login credentials, authentication metadata).
• Communications between you and our team.
• Technical information such as IP address, device, browser, and basic usage analytics.

3. How we use your information

• To assess and respond to your claim enquiry.
• To produce calculator estimates and document checklists.
• To communicate with you about your submission, including approvals, declines, or requests for more information.
• To improve the service, troubleshoot issues, and prevent misuse.
• To comply with our legal obligations.

4. Sensitive information

Some documents (for example, medical certificates relating to a workplace injury) may contain sensitive health information. We collect this only with your consent and use it solely to assess your claim. You can withhold sensitive information, but this may limit our ability to help you.

5. Disclosure to third parties

We do not sell your personal information. We may share it with:

• Service providers who host our database, send transactional emails, or provide cloud infrastructure, under confidentiality obligations.
• Lawyers, advocates, or referral partners — only with your consent.
• Regulators or law enforcement where required by law.

Some service providers may process data outside Australia. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

6. Storage and security

Your information is stored on secured cloud infrastructure with access controls, encryption in transit, and role-based permissions. While we take reasonable steps to protect your information, no online service is completely secure, and you provide information at your own risk.

7. Retention

We retain your information for as long as needed to provide the service, resolve your claim, comply with legal obligations, and maintain reasonable business records. When no longer required, we delete or de-identify it.

8. Your rights

You can request access to, correction of, or deletion of your personal information by contacting us. You can also withdraw consent or close your account at any time. We may need to verify your identity before acting on a request.

9. Cookies and analytics

We use essential cookies to keep you signed in and operate the service. We may also use limited analytics to understand how the site is used. You can control cookies through your browser settings, but disabling essential cookies may break parts of the service.

10. Complaints

If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve it. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be highlighted on the site.

12. Contact

For privacy questions or requests, please reach us through the Contact page.